Privacy Policy

This Privacy Policy explains how Housora collects and uses information when you use the Housora web application and related services (the Service). Replace the bracketed business details below before publishing.

1. Who operates Housora

Housora is operated by [YOUR LEGAL NAME], located at [YOUR BUSINESS ADDRESS]. Contact: support@housora.app.

2. Information we collect

• Account information, such as your name, email address, profile image, and authentication identifiers.
• Content you submit, including room photos, floor plans, prompts, project names, and generated designs.
• Subscription and transaction information. Payments are handled by our payment provider; we do not store full card numbers.
• Technical information such as IP address, browser, device, error logs, and security events.
• Support messages and other information you choose to send us.

3. How we use information

• To authenticate accounts and provide, save, and secure the Service.
• To process uploaded images and prompts and return requested AI design outputs.
• To process subscriptions, prevent abuse, communicate service changes, and provide support.
• To diagnose errors and improve reliability, usability, and safety.
• To comply with legal obligations and enforce our Terms.

4. Legal bases

Where GDPR applies, we rely on contract performance for account and design features, legitimate interests for security and service improvement, consent for optional cookies or marketing, and legal obligations where required.

5. Service providers

Housora may use Clerk for authentication, Convex for application data, Whop for subscriptions, Cloudflare for hosting and delivery, and an image-generation provider when image generation is enabled. Providers process information only as needed to provide their services and under their applicable terms.

6. Images and AI processing

You keep ownership of photos and other content you upload. You authorize Housora and its processors to host and process that content only to provide the requested features, protect the Service, and support your account. Do not upload images you do not have permission to use or images containing people who have not agreed to this use.

7. Retention and deletion

We keep account and project information while your account is active or as needed to provide the Service. You may request deletion by contacting support@housora.app. We may retain limited records where required by law, for fraud prevention, or to resolve disputes.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data, and to withdraw consent. Contact support@housora.app. You may also complain to your local data protection authority.

9. International transfers and security

Service providers may process information in countries outside your own. We use appropriate contractual or legal safeguards where required. We use reasonable technical and organizational safeguards, but no internet service can guarantee absolute security.

10. Children

The Service is not directed to children under 16. If you believe a child has provided personal information, contact us so we can investigate and delete it where appropriate.

11. Changes and contact

We may update this Policy when the Service or law changes. The date above shows when it was last revised. Questions and privacy requests: support@housora.app.