Terms & Conditions

These Terms govern your use of Housora. Housora is operated by Ismail Abelouas, trading as Housora. Contact: support@housora.app. By creating an account or using the Service, you agree to these Terms. Paid purchases are also subject to the Refund Policy and the information shown at checkout.

1. The Service

Housora creates visual home-design concepts from user-provided images, floor plans, and prompts. Outputs are for exploration and inspiration. They are not architectural, engineering, construction, electrical, structural, safety, valuation, legal, or other professional advice.

2. Eligibility and accounts

You must be at least 16, or the minimum age required to agree to these Terms where you live. You must provide accurate account information, keep access credentials secure, and promptly report unauthorized access. You are responsible for activity performed through your account unless applicable law provides otherwise.

3. User content

You retain your rights in uploaded content. You confirm that you have permission to upload and process it and that it does not violate law, confidentiality, privacy, copyright, trademark, or other rights. You grant Housora a limited, non-exclusive license to host, copy, transmit, and process the content only to provide and secure the Service, respond to support, and comply with law.

4. AI outputs

AI outputs may be inaccurate, incomplete, inconsistent, or different from your prompt. They may depict products that do not exist and may not preserve measurements, lighting, structure, materials, or availability. Check all measurements, products, planning rules, and safety requirements with qualified professionals before construction, purchase, publication, or reliance.

Housora does not claim ownership of your uploaded content. To the extent Housora has rights in an output created for you, Housora grants you permission to use that output for lawful personal or commercial projects, subject to third-party rights, provider terms, and applicable law. Copyright protection for AI-generated material can differ by country.

5. Acceptable use

• Do not use Housora unlawfully, deceptively, or to infringe another person's rights.
• Do not upload malware, confidential or personal data without permission, or unlawful, abusive, or exploitative content.
• Do not bypass account, credit, rate, or security limits; scrape the Service; reverse engineer protected parts; or disrupt infrastructure.
• Do not present an AI concept as a certified plan, measured survey, authentic property photograph, or guaranteed outcome.
• Do not use the Service to make high-impact decisions about another person.

6. Plans, credits, and contract formation

Plan prices, included image allowances, billing period, applicable taxes, renewal terms, and material limits are displayed before purchase. The checkout and confirmation identify the plan and total amount charged. Your paid contract is formed when payment is accepted and access is confirmed. Credits or included images are usage allowances, not money, and cannot be transferred or redeemed for cash. Any expiry or rollover rule must be displayed with the plan before purchase.

Paid plans renew for the displayed billing period until cancelled. You authorize the payment provider to charge the payment method for each renewal after any legally required notice. You can cancel future renewals through the online account or payment-management controls. Cancellation does not itself refund a completed charge.

7. Technical requirements and digital-service updates

Housora requires a current web browser with JavaScript, an internet connection, and a supported image format and size shown in the upload interface. Generated concepts can vary between requests and are not measurement-accurate files. We may make security, compatibility, and service updates. If a change materially harms a consumer's paid access, mandatory conformity, termination, and refund rights remain available.

8. Consumer withdrawal, cancellation, and refunds

If mandatory consumer law gives you a cooling-off or withdrawal right, that right applies in addition to Housora's support-backed refund review. For many EU distance contracts, the period is 14 days. If you expressly request immediate supply of digital content or performance of a service, the law may require you to acknowledge when and to what extent the withdrawal right is lost or a proportionate amount becomes payable.

See the Refund Policy for how to submit a withdrawal or refund request. Nothing in these Terms removes mandatory remedies for a digital service that is not supplied as agreed.

9. Third-party services

Authentication, hosting, storage, checkout, analytics, and AI processing may be provided by third parties. Their service availability and, where presented to you, their terms may also apply. Housora remains responsible for its obligations that cannot legally be delegated.

10. Housora intellectual property

Housora owns or licenses the Service, software, branding, interface, and original site content. Except for rights expressly granted in these Terms, no rights are transferred. You may not copy or exploit protected parts of the Service beyond what law permits.

11. Availability, changes, and suspension

The Service may change, be interrupted, or contain errors. We may suspend access to protect security, investigate abuse, comply with law, address non-payment, or respond to a serious Terms violation. Where reasonably possible, we will provide notice and an opportunity to resolve the issue. If we permanently discontinue a paid feature during a prepaid period, mandatory refund and consumer rights remain available.

12. Liability

Nothing in these Terms excludes or limits liability where doing so is unlawful, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence. Subject to those rules, Housora is not responsible for indirect loss or decisions made by treating an AI concept as professional or measured advice. Any limitation is applied only to the maximum extent permitted by the law protecting you.

13. Ending use and surviving terms

You may stop using the Service and cancel future renewals at any time. On account deletion or termination, content is handled under the Privacy Policy. Provisions that by their nature should survive, including payment obligations already incurred, intellectual-property rules, disclaimers, and dispute provisions, continue to apply.

14. Changes, complaints, and disputes

We may update these Terms for legal, security, or material Service changes. We will provide notice when required, and changes do not retroactively remove accrued consumer rights. Mandatory consumer protections and the courts available to you under applicable law are not displaced by these Terms.

To complain, email support@housora.app with your account email, the issue, and the outcome you seek. We will acknowledge the complaint and respond within the period required by applicable law. You may also use any competent consumer authority, dispute body, or court available to you.